CallTrackPro

CallTrackPro

Integration by LiteScape Technologies

Published Sep 7 2016

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Published Sep 7 2016

CallTrackPro

Integration by LiteScape Technologies
Adhoc Spark Room creation with Time/Cost tracking based on the outbound/inbound Phone Call
  • User picks up Cisco IP Desktop phone or makes a call from Jabber client
  • Makes a call to any number
  • Gets a Client/Matter Code or Project Code screen or voice prompt
  • Enters the data
  • Hits Submit or Accept
  • Phone call connects to destination number
  • LiteScape application creates Spark room based on Client/Matter Code or Project code entered which exists in CRM system contact information
  • Now Everyone invited to a persistent Spark room and LiteScape application can keep track of the time spent in Spark room based on specific Matter or Project

Video & Screenshots