Zendesk is a cloud-based customer support platform.
The Zendesk integration will make it easier to send notifications to the right people when the status of a ticket changes. Get tickets solved quickly, especially when an issue requires input from different teams or people in your company. And improve customer service by faster issue resolution. Details:
- You have to be a Zendesk admin to set up this Integration
- You can set up multiple configurations for various status changes to the tickets like created, updated, closed etc to different Cisco Spark spaces
- You can add, edit or delete any configuration at anytime