ZOOM Analytics Spark Bot Service

ZOOM Analytics Spark Bot Service

Integration by ZOOM International

Published Nov 7 2016

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Published Nov 7 2016

ZOOM Analytics Spark Bot Service

Integration by ZOOM International
Push contact center analytics to Spark—where teams can review, discuss, & take action in real time

In today’s world, data-driven customer experiences create competitive advantage—and new IoT products provide examples across all industries.

Still, the contact center plays a key role. It is the first line of customer feedback and the entry point into technical support engineers, product managers, and revenue-generators. When these teams can see issues trending and spiking, then collaborate and take action, they impact satisfaction, revenues, costs, and profits.

Yet, two things prevent contact center leaders from doing this. First, they need a consolidated view of reports from each contact center app. But, enterprise BI is expensive and takes years—they need faster time to value. Second, teams need a way to look at the insights together, discuss, and take action in real time to affect business outcomes.

With ZOOM, contact center analytics reports can be triggered and pushed directly into Cisco Spark rooms so that business insights can turn into collaboration and action in real time.

Video & Screenshots